Description:
Introduce smart security to your sliding doors with the X11 from AT-E. Built with a sleek aluminium-alloy body in black, this sliding lock offering features full smart-access flexibility (App, fingerprint, password, card, key) and is designed especially for sliding door or aluminium-frame applications.
Key Features:
- Premium aluminium alloy material, colour: black.
- Unlocking methods: App (WiFi/TTLock), fingerprint, password, card, mechanical key.
- Product dimensions: H 390 × W 38 × D 64 mm.
- Mortise option: compatible with 85 series mortise.
- Power supply: 3000 mAh lithium battery + USB backup power.
- Suitable door thickness: 30 – 70 mm, and supports wooden doors, metal doors or aluminium frame doors.
- Additional function: built-in doorbell function.
- Working temperature range: –20 °C to +70 °C (wide operating range).
Specifications Snapshot:
| Specification | Detail |
|---|---|
| Colour | Black |
| Material | Aluminium Alloy |
| Unlocking Methods | App, Fingerprint, Password, Card, Key |
| Dimensions | H 390 × W 38 × D 64 mm |
| Mortise Option | 85 series |
| Power Supply | 3000 mAh Lithium Battery + USB Backup |
| Door Thickness | 30 – 70 mm |
| Door Type | Wooden, Metal, Aluminium Frame |
| Doorbell Function | Yes |
| Operating Temperature | –20 °C to +70 °C |
Why Choose the X11?
If you’re looking to upgrade a sliding door — whether it’s aluminium-frame, metal or wood — the X11 is an excellent fit. It combines a narrow form-factor suitable for sliding door profiles (38mm width) with full smart-access capabilities and advanced functions like door-bell integration and wide temperature tolerance. It’s designed to enhance both security and convenience without requiring a swing-door handle setup.
What’s Included:
- X11 front panel & rear components
- 3000 mAh lithium battery installed
- USB backup power interface
- Installation hardware
- User manual
Installation & Use Tips:
- Measure your sliding door thickness — make sure it's within the 30–70 mm range.
- Choose whether you will use the 85 series mortise option (if your door frame supports a mortise) or other compatible lock body.
- Register fingerprints/cards/passwords and set up the App first before final mounting to ensure connectivity.
- Keep a mobile-power bank handy for the USB backup in case of battery depletion.
- Because the doorbell function is built-in, you may want to plan for any wiring or alert placement if you integrate with your home network.
Shipping Policy
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
Delivery Time
All items in store may take 1 to 3 business days to process. Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
The shipping time depends on shipping way you choose.
We can supply multiple shipping options.
For normal opition, shipping time is:
US:6-12 working days
CA:8-15 working days
AU:6-10 working days
UK:6-10 working days
Refunds Policy
Return & Exchange Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Cancellation
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at admin@austrend-co.com.au as long as it has not been shipped.
Return or Resend
Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via admin@austrend-co.com.au for more information.
You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
2.Resend:
if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.